Applying with a membership with the DSA UAE is voluntary decision and all future members must undergo a level of scrutiny during the first 6 [six] months before Full Membership is granted. Applicants must go through a rigorous check and all new applicants will be offered Provisional Member before being granted Full Membership at the discretion of the Executive Board. Members displaying Provisional Membership must adhere equally to the Code of Practice and it is therefore a strong ethical tick when a company is a member of the DSA in the United Arab Emirates.
The Direct Selling Association of the UAE (DSA) Code of Practice provides a clear framework of operational ethics and standards for Direct Selling companies and Direct Sellers (distributors) in the UAE. This Code of Practice clearly defines expectations of performance and ethical standards required by the companies in their dealing with Direct sellers and the Direct sellers’ dealing with consumers or end users of the product or service. The Code of Practice set out are to be regarded as a minimum requirement which may be exceeded by individual companies in their operating practices.
Through this Code of Practice, the DSA seeks to ensure that industry standards and professional practices for customers are clearly understood and delivered by all involved. This Code of Practice aims to ensure that our member companies’ and their independent distributors’ ethical standards and operating principles are relevant and appropriate in the UAE and are consistent with the objectives of the World Federation of Direct Selling Associations (WFDSA) and its global member associations.
In order to become a member of the DSA and maintain that membership, Direct Selling companies are required to demonstrate adherence to the requirements set out here. In most cases requirements stated in this document exceed local legal requirements. DSA Code of Practice is not the same as the local law and companies and Direct Sellers operating in the UAE are also required to fully comply with local laws and regulations.
This document contains guidance on the interaction between the following parties residing and operating in the UAE
Companies pledge to adopt and enforce a code of conduct that incorporates the substance of the provisions of this Code as a condition of admission and continuing membership in the DSA. Companies also pledge to publicize this Code, its general terms as they apply to Consumers and Direct Sellers, and information about where Consumers and Direct Sellers may obtain a copy of this Code.
Direct Sellers are not bound directly by this Code, but, as a condition of membership in the Company’s distribution system, shall be required by the Company with whom they are affiliated to adhere to rules of conduct meeting the standards of this Code.
DSA pledges that it will require each member Company – as a condition to admission and continuing membership in the DSA – to comply with the WFDSA World Codes of Conduct for Direct Selling with regard to direct selling activities outside of its home country, unless those activities are under the jurisdiction of Codes of Conduct of another country’s DSA to which the member also belongs.
Direct Sellers Obligations
Direct sellers are obliged to conform to the following: They must
If a product is not delivered:
Ordering and Delivering
A (paper or digital) Order Form (or receipt) shall be delivered or made available to the Consumer at or prior to the time of the initial sale. The Order Form must clearly
Promotional material, advertisements, testimonials, and mailings shall not contain Product descriptions, claims, photos or illustrations that are deceptive or misleading. Promotional literature shall contain the name and address or telephone number of the Company and may include the telephone number of the Direct Seller.
Return of Goods
Whether or not it is a legal requirement, Companies shall offer a cooling-off period permitting the customer to withdraw from the order within a specified, reasonable period of time. The cooling-off period must be clearly stated. Companies and Direct Sellers offering a right of return, whether conditioned upon certain events or whether unconditioned, shall provide it in writing.
Protecting Direct Sellers
First and foremost, Companies must require their Direct Sellers, as a condition of membership in the Company’s distribution system, to comply with the standards of this Code.
Furthermore, Companies must:
Conduct Between Companies
Member Companies of DSA must adhere to the following:
The primary responsibility for compliance of the Company and its Direct Sellers with the Code shall rest with each Company. In case of any breach of this Code, Companies shall make every reasonable effort to satisfy the complainant.
DSA shall appoint an independent person or body as Code Administrator. The Code Administrator shall monitor Companies’ observance of this Code by appropriate actions and shall be responsible for complaint handling and a set of rules outlining the process of complaint resolution. The Code Administrator shall settle any unresolved complaints of Consumers based on breaches of this Code.
The Code Administrator may require the cancellation of orders, return of Products purchased, refund of payments or other appropriate actions, including warnings to Direct Sellers or Companies, cancellation or termination of Direct Sellers’ contracts or other relationships with the Company, and warnings to Companies.
DSA and the Code Administrator shall establish, publicize and implement complaint handling procedures to ensure prompt resolution of all complaints. Companies shall also establish, publicize and implement complaint handling procedures under their individual complaint handling processes to ensure prompt resolution of all complaints.
All Companies are required to publicize DSA’s Code of Practice to their Direct Sellers and consumers.
Note: This document is adopted from the World Federation of Direct Selling Association (WFDSA) Code of Ethics document, printed October 2008.
Code Administrator The independent person or body appointed by DSA to monitor a Company’s compliance with the Code and to resolve complaints under the Code.
Company A business entity that (i) utilizes a Direct Selling distribution system to market its Products, and (ii) is a member of DSA.
Consumer Any person who purchases and consumes Products from a Direct Seller or a Company.
Direct Seller A person or entity that is entitled to buy and/or introduce the Products of a Company and that may be entitled to introduce other parties to become Direct Sellers of a Company. Direct Sellers generally introduce consumer products directly to Consumers away from a permanent, fixed retail location, usually through the explanation or demonstration of products and services. A Direct Seller may be any independent individual residing in the UAE.
Order Form A printed or written document confirming details of a Consumer order and providing a sales receipt to the Consumer. In the case of Internet purchases, a form containing all terms of the offer and purchase provided in a printable or downloadable format.
Product Tangible and intangible consumer goods and services.
Enrolling Any activity conducted for the purpose of assisting a person to become a Direct Seller.
Annual General Meeting has its meaning in the Constitution; Association is the Direct Selling Association of the UAE;
Board has its meaning in the Constitution; Code is the Direct Selling Association of the UAE Code of Practice;
Code Administrator is the person appointed for the time being under the Constitution for the purposes of the Code; Consumer is a person who acquires or may acquire a product that is of a kind that is ordinarily acquired for personal, domestic or household use or consumption and is not held out as being acquired for re-supply;
Constitution is the Direct Selling Association of the UAE Constitution;
Direct seller is a person who is engaged by a member predominantly to market products directly to consumers, and also to recruit persons to sell, its products; direct selling is the supply of a product that arises or emanates from an agreement negotiated between a direct seller and a consumer away from a fixed retail location;
Executive Director has its meaning in the Constitution;
Fly posting is the use of advertising material in the nature of posters, flyers or similar material in unauthorized places; marketable inventory is a product having a current shelf life, but not a product acknowledged by a direct seller as being sold as seasonal, discontinued or as a special promotion;
Member is a Member within the meaning of the Constitution; product includes goods and services; reasonable terms includes the repurchase of marketable inventory within 12 months of it being acquired by a direct seller for not less than ninety per cent, after any set-off or legal claims, of the amount paid for the product.